FAQ's

Frequently Asked Questions

    • What Is The Chest Size Chart For The Men's Harness?

    • MY CHEST IS 37" SHOULD I ORDER A SIZE SMALL or MEDIUM HARNESS?

    • HOW DO I WASH MY HARNESS/TOP?

    • DO YOU HAVE A STORE I CAN SHOP AT?

    • CAN I PICK UP MY ORDER?

    • WHERE CAN I PICK UP MY ORDER IF I LIVE OR VISITING VEGAS?

    • CAN I MAKE A CUSTOM ORDER?

    • EXCHANGES OR RETURNS?

    • IF I RETURN MY CUSTOM ORDER IS THEIR A RESTOCKING FEE?

    • What If I Want To Cancel My Order?

    • Do You Do Simple Discreet Packaging?

    • What if my item gets lost in the mail or does not arrive on time?

    • HOW DO YOUR Clubwear Shirt SIZES RUN?

    • WHEN WILL MY ITEM ARRIVE?


    What Is The Chest Size Chart For The Men's Harness? top

    CHEST SIZE CHART 

    XS = 32" - 34"

    SMALL = 35" - 37" 

    MEDIUM = 38" - 40" 

    LARGE =  42" - 44"

    MY CHEST IS 37" SHOULD I ORDER A SIZE SMALL or MEDIUM HARNESS? top

    The Great Thing About Elastic Is That It Stretches 1" - 3" So Its Safe To Order A Size Small.

    HOW DO I WASH MY HARNESS/TOP? top

    >Machine wash Cold on delicate.

    >Hang To Air Dry or tumble dry low on delicate.

    DO YOU HAVE A STORE I CAN SHOP AT? top

    I do have a studio that you may come to Pick Up your purchases that you made on the website. I have 1 Dressing room that you may try on also. Please make an appointment to pick up or to meet with me.

    CAN I PICK UP MY ORDER? top

    Yes, if you are Visiting or Live in the Las Vegas, Nevada area; You may notify me to arrange to have your order picked up at my studio office. (You may select the pick up option at check out.)

    WHERE CAN I PICK UP MY ORDER IF I LIVE OR VISITING VEGAS? top

    6094 S. SANDHILL RD

    SUITE 100

    LAS VEGAS, NV 89120

    (*Please Schedule An Appointment To Pick Up Your Order)

    CAN I MAKE A CUSTOM ORDER? top

    Yes, you may make a custom order. Please contact us if this is possible, prior to ordering.

    EXCHANGES OR RETURNS? top

    PLEASE CLICK ON THE LINK BELOW TO VIEW OUR EXCHANGE/REFUND/RETURN POLICY:

    IF I RETURN MY CUSTOM ORDER IS THEIR A RESTOCKING FEE? top

    Yes, Their Is A $15.00 Re-Stocking Fee If Your Custom Item Is In The Same Condition It Was Recieved, As Orders Are Made Per Order. 

    What If I Want To Cancel My Order? top

    There will be a 20% Re-Stocking Fee for each item, if you cancel within 24 Hours of your order.

    Do You Do Simple Discreet Packaging? top

    The package will come either in a Bright Red Metallic Envelope with my ZZ logo on the back, a White Box that is 7x7x5, or a Small White Box That is 5x8x1. It may have a colored Duck Tap on the box.

    The Label that it is being addressed from will be "Zack by Zack Vittorio" which is my corperate business name. So it will NOT say "Tease This End Up" for your discreetion and privacy.

    What if my item gets lost in the mail or does not arrive on time? top

    We would love to promise that every top will arrive on time.  Generally, packages do arrive VERY quickly.  We ship items the fastest! There are some instances when the post office does loose a package!  We understand that it is a very important day for you and want your outfit to be perfect as well.

    PLEASE Note: We send all orders WITHOUT a Signature at Delivery. We will NOT be responsible for lost packages you will need to contact the Post Office or FedEx if your package is lost. You may request to YES HAVE a Signature At Arrival.  You will be provided with a tracking number with detailed tracking information from either USPS or Fed Ex. 
    Please contact the shipping provider with your tracking number if you package states that it was delivered and you do not have the package.  
     
    We will not issue a Refund or ship a new Top if your package is lost.  Please order early to avoid any delivery issues.
     
    For International Orders, sometimes the package may get held in customs delayed for a while.  We are not responsible for any international packages once they have been shipped.

    If you need your item under 1 week, please select the appropriate shipping speed.  Of course, if it is possible to order 2 weeks in advance, your item will arrive with plenty of time to spare!

    Yes, you can call, 702-427-2439, please be sure to speak to a live person if you call.

    We are in the office 9 - 5, Monday - Friday PST.  If we miss your call during these hours, you're welcome to call right back because we may simply have not heard the phone. Before or after these hours we check emails several times a day, so you can email and we will get right back to you.

    HOW DO YOUR Clubwear Shirt SIZES RUN? top

    Our Club Wear Shirts sizes tend to run about average, and run in-between for a slimmer cut to be more form fitting to your body. In consideration to some of the fabrics and cuts are a slim fit.

    WHEN WILL MY ITEM ARRIVE? top

    Orders within the US: (not including post office holidays)
    ~With Standard/Priority Shipping, USPS:  $8.00  +/-10 Business Days


    With Rush 2-3 Day Shipping: $35.00 2nd-3rd Day US(does not include weekends or holidays):
    We offer this option for orders that do not need shirts overnight, but still quickly.
    ***PLEASE NOTE:  Thursday - Sunday includes weekends and will take 2 BUSINESS days, not just 2 days.***
    Orders placed on a:
    Monday before 1:00 PST will ship on Monday and will arrive on Wednesday.
    Tuesday before 3:00 PST will ship on Tuesday and will arrive on Thursday.
    Wednesday before 3:00 PST will ship on Wednesday and will arrive on Friday.
    ***Thursday before 3:00 PST will ship on Thursday and will arrive on MONDAY.
    ***Friday before 2:00pm PST ship FRIDAY and will arrive on Tuesday. (in this case, it is much more cost effective to use the 4-6 day shipping method)
    ***Saturday will ship on Monday and will arrive on Wednesday.
    ***Sunday will ship on Monday and will arrive on Wednesday.

    With Rush 1 Day FedEx Shipping:  $60.00 (does not include weekends or holiday)
    ***PLEASE NOTE: FRIDAY - SUNDAY include weekends and will take 1 BUSINESS day to arrive, not just 1 day.***
    Orders placed on a:
    Monday before 3:00 PST will ship on Monday and should arrive Tuesday.
    Tuesday before 3:00 PST will ship on Tuesday and should arrive Wednesday.
    Wednesday before 3:00 PST will ship on Wednesday and should Thursday.
    Thursday before 3:00 PST will ship on Thursday
    and should arrive Friday.
    ***Friday before 2:00pm PST ship FRIDAY and will arrive on Monday.
    ***Saturday will ship on Monday and will arrive on Tuesday.
    ***Sunday will ship on Monday and will arrive on Tuesday.

    *FedEx does not deliver on Saturdays and does Not consider Saturday as a business day.
     
    **IF YOU MUST HAVE YOUR DELIVERY ON SATURDAY, (with FedEx), IT WILL BE A GREATER SHIPPING COST, YOU MUST CONTACT ME BY PHONE IN ORDER TO DO SO. FedEx Doesn't consider Saturday a Business day and it costs much more.**

    Overnight Shipping means that you will receive your shirt by the following BUSINESS day.  Please order overnight orders early in the day, before noon, so we have enough time to process your order.  Overnight charges are high because FedEx charges a lot for this service, currently $45 & up. We ship the Shirt packed in a fedex pack envelope to keep this cost as low as possible!  Overnight orders received after 3:00 pm on Thursday will arrive the following Monday because your order will then be actually shipping out on Friday, the next business day is Monday for FedEx.
     
    Please note for all orders, if you place any order after 2:00 pm PST on a Friday, your shirt will ship by the following Tuesday.  Your shirt will still arrive within 1 week.

    INTERNATIONAL ORDERS (Including Canada): 
    INTERNATIONAL ORDERS (Including Canada): 
    $15.00 1st Class USPS- Up To +/- 3-6 Weeks
    $45.00 Express Priority Rush USPS
    $55.00 Expedite Rush Shipping Fed Ex
    d have not found a more cost effective way to ship International packages.

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